Last year, Jim co-authored an article about the importance of a continued focus on human resources.

It is critical, it seems to us, that we must first hire staff with demonstrated skills and then put them on a vigorous and documented track of personal and professional growth. We recommend that Coaches be certified by accredited training; therapists be licensed and maintaining their knowledge base of new diagnosis and treatments through continuing education; and field staff possess certified first aid and wilderness living skills. All adult staff should have a thorough background check that includes regular monitoring and be engaged in a program of emotional intelligence development.

Curious what else Jim had to say? Read the full article over at Strugglingteens.com.